How can we help?
Questions about a device, an order or a customisation? The DROIX team is one message away.
Send us a message
Fill in the form and we'll get back to you by email. For the fastest answer during opening hours, use live chat.
Pick whatever's easiest
Real-time help during opening hours — the fastest route to an answer.
Open chat Email supportDetailed questions, order changes and warranty claims, answered by email.
[email protected] Knowledge baseSetup guides, firmware updates and troubleshooting for every device.
Browse guides CommunityJoin the DROIX Discord — setup help, mods and tuning tips around the clock.
Join the DiscordHead office
Quick answers
The questions the team is asked most — you might find your answer here first.
Email and live chat are answered in 2–5 hours on weekdays. Messages sent over the weekend or on a bank holiday are answered within 8–24 hours. Live chat is the fastest route during opening hours.
Monday to Friday, excluding bank holidays — 10:00–17:30 UK time. Outside these hours, leave a message and the team will pick it up first thing.
Yes. Tell us how you play — emulation, AAA titles, handheld versus desktop docking — and the team will recommend the model and configuration that fits your budget.
Contact us as soon as possible with your order number. If the order has not yet been dispatched we can amend the address, swap a configuration or cancel it for a full refund.
Every device is covered by our warranty handled directly by DROIX. Start a return or warranty claim from your account, or message us here and we will open the case for you.