Thank you for your feedback and for bringing your concerns to our attention.
We understand how disappointing it can be to receive a product that does not meet your expectations, and we sincerely apologize for any inconvenience you've experienced.
Our support team has reached out previously and provided full clarification regarding the packaging and product condition. We can confirm the item shipped was brand new, and we also offered a goodwill discount of 5% as agreed by you, which was promptly processed.
However, we have since been notified that a payment dispute has been raised, despite the prior agreement. In response, our team has made further attempts to contact you to gather additional details about the issues you're facing, such as the reported blue screen and shutdowns.
Please note that we offer a 30-day return for refund policy and 2 year of warranty for any product faults with GPD brand device. We remain fully committed to resolving this for you and are happy to arrange a replacement unit or a refund if the product is found to be defective.
We truly appreciate your understanding and cooperation and kindly request that you respond with any additional information that will help us resolve this matter swiftly.